It’s worth noting that we’re usually pretty quick at personalizing products, picking and packing your order & dispatching it. Which means we’re not able to make any amendments to your order after the payment confirmation stage.
This includes changing the delivery address or shipping method, adding or removing items from your order or altering the sizes or color of products, this may include personalized items.
Prices published are correct from the date of production. Prices may vary (either up or down in price structure) due to circumstances beyond our control. However, this will be drawn to your attention when we receive your order. You will then be given the option to proceed with your order or to withdraw it from our records.
All items displayed are in stock and available for immediate dispatch, avoiding messy “back orders” and “ship from manufacturer” that you may see on other sites.
Occasionally we will offer items on pre-order, this means that the item is not in stock, but will ship out to you when received by us from the manufacturer. In stock items if included on an order with pre-orders items will not ship until the pre-order item is ready for shipment.
NOTE: All sizing is based on American standards. For international sizing please check our goalkeeper glove size guide, before ordering.
Please be aware that all brands can vary in size and different brands of Gloves and Clothing that are marked with the same size, can vary considerably and some by as much as three to four inches.
The shoe makers and major glove and apparel brands actually like having their own sizes, as it ensures a certain amount of “brand loyalty”. However this doesn’t make things easy for the consumer or any retailer, so we would encourage all of our customers, especially those who may choose to personalize their products to contact us prior to purchase, if they are in any doubt of the sizing as personalized products are non refundable.
Printed and embroidered gloves, clothing, bags and accessories are Non-Returnable unless faulty (This includes items personalized with just a number 1). Please note that some brands require us to print/embroider their goods in brand associated fonts.
If for some reason any item(s) is not acceptable, you may return it to us provided the item(s) has not been personalized in any way and it is sent back within 30 days of purchase.
Your returned items must be sent back in their original condition & packaging; please ensure you package your return to prevent any damage to the items or boxes.
If you wish to return goods for an exchange or refund please fill in the customer returns form with your return request which will be dealt with when your return is received.
Please send the goods back in their original packaging with a courier of your choice, please note that the goods are your responsibility until we receive them back. We recommend that you send your return on a trackable service. We cannot be held responsible for items lost or delayed in transit on the way back to us.
If for some reason any item/s are faulty, you may return it to us please make sure the product is clean and dry and ready for fault inspection.
Please fill in the customer returns form with your return request which will be dealt with when your faulty return is received, clearly explaining the reason for return along with the outcome you would like (Replacement,Exchange or Refund). We endeavor to deal with returns within 1 -2 working days, however this may be longer depending on the nature of the fault. Please note that the goods are your responsibility until we receive them back. We recommend that you send your return on a trackable service. We cannot be held responsible for items lost or delayed in transit on the way back to us.
Please enclose a copy of the posting receipt and if the item is found to be faulty we will refund this back to your account, Please be sure to return the goods within 30 days of purchase.
Every reasonable care has been taken to ensure that the colour production of the items featured in our online store is accurate though a very slight variation may result due to the limitations of production on the internet.
We reserve the right to refuse to supply to an individual or company.
Uploading Images for Personalization
When ordering products that allow you to upload your own image you will need to check a box to confirm that you have the right to use that particular design or image.
If any legal copyright holder contacts the Pro Level Gear LLC, dba GK Glove Co., or one of our vendors or contractors, in regard to use of their image, they will be referred directly to you and Pro Level Gear LLC, or one of our vendors or contractors, will NOT accept any responsibility for images uploaded or reproduced, without the permission of the legal owner.
You understand that illegal usage of a third party’s protected design can result in heavy penalties.
Sometimes discount does not apply to SALE items.
Discount does not apply to OFFER items when purchased as part of a MULTI-BUY offer but can be used on a single item purchase. The code is not applicable if you have OFFER items in your basket/order. Only 1 promotion per order is permitted.
We do not share your contact details with any third-party company. If you enter our website via Google adwords, a cookie will be placed on your computer. The sole purpose of this is to help us to analyse the traffic to our website.
Use of Materials on this website
Pro Level Gear LLC maintain this and other websites to ensure that you are kept updated with our exclusive products. Without Pro Level Gear LLC’s prior written permission, you may not reproduce, distribute, modify, display, prepare derivative works based on, re-post or otherwise use of the content of this website.
Free Super Saver Shipping
Offer only applies to FREE SUPER SAVER OPTION. Be sure to select the correct option as refunds cannot be made after order completion. Multiple orders placed on the same business day may be shipped as one package.
One Off Items
Our one off items are non returnable/refundable so please order these items carefully, any item defect or detail will be stated in the product description on the product page.
We may publish images of our personalisation from customer orders on our website and social media platforms to show examples of personalisation and the options we offer.
All domestic deliveries will come via the United States Postal Service.
NOTE: Any delivery instructions that you provide requesting for the delivery to be left in a safe place are at your own risk. You are confirming that you are providing the delivery driver authority to leave the parcel in a safe place of your choice. Pro Level Gear LLC, dba GK Glove Co. cannot be held responsible for any items left at your request that are lost or stolen.
The information that you provide is passed onto the courier to use at their discretion.
Denial of Receipt of goods
We are unable to issue replacements or refunds on any orders where the parcel has gone missing and where a claim is in progress, until that claim is settled and compensation received.
If you need replacement goods the way to go about this is to reorder the items and we will then refund in full (including the postage) the cost of these replacements (or the original lost items) once we receive compensation.
Because the success of a claim relies on the customer completing the P91 “Denial Of Receipt Letter” and returning it in the specified time, we have in the past had occasions where we have issued replacement goods or refunds and the customer “didn’t bother” with the letter (let’s face it, it’s only human nature – the customers had received replacement goods or their money back, so the form had little importance to them) and consequently the claim was rejected and we ended up out of pocket.
We have also had a couple of occasions in the past where customers claimed to have not received goods when in fact they had – this was discovered by the investigations team, unfortunately after we had issued refunds, so again we ended up out of pocket … apart from bringing a civil or criminal case of Obtaining Goods By Deception against these people, there was no way of recovering this.
Our goal for claims is 30 days from the date the claim is received.
Because in percentage terms the actual number of claims submitted is comparably very small, the investigations team are able (and willing) to go to quite extraordinary lengths to find out what’s happened to a missing parcel … I believe their motivation is rooting out and ridding the organisation of staff theft rather than actually recovering goods but the net effect is the same – they will talk to delivery staff (i.e. the actual men and women who deliver door-to-door) and those in the sorting office and seem to very quickly build up a picture of what has happened to seemingly untraceable individual parcels.
In the last year or two we have read about several cases where they have brought criminal proceedings against people for Obtaining Goods by Deception, because they had claimed to have not received something that it was later found that they had received.
For denial of receipt cases it is within your interest to obtain a police incident report or crime number to speed up the process.
* We cannot be responsible for packages sent to a 3rd party address, such as a place of work, hotel or a PO Box which state “delivered”, but cannot be traced.
LATEX WEAR/PRODUCT CARE
The majority of goalkeeper gloves that we sell use very high quality latex palms, sourced and manufactured to offer the best possible grip in all conditions. Latex is a very soft, natural product and as such is subject to wear and abrasion over time. Pro Level Gear LLC and the selected brands that supply the products cannot be held accountable for wear to the palms.
Most latex palms will begin to show signs of wear within their first use. This is normal and can be down to many factors that may include: many variables of play e.g. (the age of goalkeeper, their technique, the playing surface, how the gloves were prepared, were the care instructions followed).
As with all soft latex goalkeeper gloves the better you care for them the more life you will get from them.
Wear to the foams usually happens when the gloves come into contact with the ground, but they can also wear from something as simple as pulling your socks up, even when putting your gloves on as most gloves use a course Velcro closure which can be prone to wearing the latex.
If your latex starts to show signs of wear, don’t worry! Glove wear is normal, that’s just what latex does, latex is a soft natural product which is made to provide the grip that all goalkeepers need and want!
Please note that all goalkeeper gloves will offer grip and continue to perform until there is virtually no latex left on the palms.
Deterioration will be particularly apparent during early and end of season use when the grounds are at their hardest. Do try to avoid glove contact with the ground if at all possible!
Young and inexperienced goalkeepers may also notice fast deterioration of the foam; this will become less apparent when the individual technique improves.
As per our foam palms guide the same applies to the above styles:
The majority of gloves we sell are worn by the World’s best goalkeepers who play on the best surfaces with the best quality footballs, most of whom use the gloves for a maximum of 6-8 games. If this is a concern please choose an alternative flat palm style.
If any of the above is a concern do not buy the gloves. If this is a concern please choose harder wearing palms (not soft latex), which may offer better durability, however please be aware that the grip will be much inferior.
We would always advise using new gloves just for matches and use an older pair for training/warm up.
The coloring on the majority of goalkeeper gloves will fade and wear during play, this can and does happen and this will not affect the performance of the product in any way.
Goalkeeper gloves are made and designed for use on soft natural surfaces like grass, unless specified in the product description (e.g. specialist 3G /astro turf palm)
Please note that when using goalkeeper gloves on an artificial surface such as 3G or astro turf – you will be placing a higher level of stress on them and wear will be more apparent than on grass.
ROLL FINGER & NEGATIVE CUT STYLE FOAM PALMS:
With both of the above glove cuts being very popular and sought after styles we must warn you that the stitched seams and fingers do come under immense stress during the course of training and match-play and Pro Level Gear LLC will not offer replacements or refunds for burst seams and damaged foam around the stress areas. Gloves featuring a “Negative Cut” palm will show wear on the fingertips and thumbs quicker than others, this is due to the way the gloves are stitched. This type of cut provides a much tighter and more natural feel on your fingers, but as a result comes under more stress.
Great care should be taken when putting the gloves on and taking them off, especially roll finger styles, try and remove your hand from the gloves and not the gloves from the hand, try to put as little stress as possible on the seams, fingers and thumbs when taking your hand from your gloves.
REMEMBER YOUR GLOVES ARE DELICATE AND MUST BE HANDLED WITH GREAT CARE!
- Use no aggressive cleaning agents or brushes
- Do not machine wash
- Wash by hand in lukewarm water
- Do not tumble dry
- Do not expose to direct sunshine or other sources of strong heat (e.g. radiators) as this can reduce the life of the product
CLEANING YOUR GLOVES:
- Moisture your gloves with lukewarm water
- Add a small amount of Glove Cleaner on the gloves and rub in substantially into the gloves
- Wash out the glove thoroughly with lukewarm water
- Let the gloves air dry (Do not expose to direct sunshine or other sources of strong heat)